FactWire learned on May 3 that their newsletter delivery system was hacked on April 13. And the IP address shows the hacking was done from Hong Kong and that it had obtained access to the registration records of their newsletter subscribers.

“The information accessed include the email addresses of more than 3,700 subscribers registered from July 2017 to January 2021, and the registered names of around 1,000 subscribers registered from November 2018 to October 2019.” the news agency said in an apology statement.

FactWire said only the registered names and email addresses on their subscriber list were accessed, not those on the donor list. “We could not see any record of the information being exported, but there could be a possibility that the hacker had recorded the accessed information using other methods.”

“We sincerely apologise to all the affected subscribers for this.” the statement added.

The delivery of FactWire's newsletters is temporarily suspended since time is needed for a new system to be built.