The DAB interviewed 3,212 citizens by phone calls between January and February, finding that 33 per cent of the respondents have shopped virtually.
More than 60 per cent of the interviewee have purchased online more under the pandemic, among whom a tenth of them have increased HK$ 3,000 online expenditure. They mostly buy household goods, groceries and daily necessities.
However, over 45 percent of respondents have unpleasant online purchasing experience, including mismatched and defective goods.
The DAB advised the government to study and regulate e-commerce, including regulating consumer protection and setting up cool-off periods after buying.
They also asked relevant departments to set up legislative efforts to follow cross-border consumer complaints, protecting consumer rights.
"The US was not involved in any manner," Press Secretary Jen Psaki told reporters.